FREQUENTLY ASKED QUESTIONS
FAQ
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Find quick answers to the most common questions about our services, exchange rates, transactions and more. If you can’t find what you’re looking for, our support team is always ready to assist you.
GENERAL QUESTIONS
It is a legal business authorized to trade cash foreign currencies and process retail forex needs like travel allowances.
Yes. The Central Bank of Nigeria licenses and oversees all legal BDC operations, enforcing capital requirements and real-time reporting.
They handle Personal Travel Allowance (PTA), Business Travel Allowance (BTA), and general retail currency exchanges.
Yes. Operators must perform Know Your Customer (KYC) checks, which require a valid ID like an international passport.
The official rate is set or guided via centralized market platforms, while the parallel (black) market rate floats based on independent street supply and demand.
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